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GUARANTEES

Guarantees you can rely on.

Our SLAs are externally audited and backed by financial penalties.

Your Trusted Partner

Managed Escalation.  Every part of our hosting environment is monitored. We have a managed escalation path, to get the right person reviewing the issue in the right timeframe.
99.99% uptime network SLA.  on the enterprise plans we offer a 99.99% uptime SLA on the network. More details about the network. 99.9% uptime SLA on all other plans.
99.99% uptime server SLA.  Other providers only offer SLAs on the network. Our SLA includes the server and the storage.
On the enterprise plans we offer a 99.99% uptime SLA on the operating systems.
The Business plan has a 99.9% SLA on operating system uptime *conditions apply.
Much better than dedicated servers. One of the HUGE differences with our services and dedicated servers, is recovery time. In a dedicated environment, the best they can do is promise hadware vendor turn around times. They don’t guarantee to fix the problem. Also, the terms of the hardware vendor often include onsite review first by the customer, and even then their SLA is just to respond, not necessarily solve the issue.
So under a dedicated server, its easy to have 4-10 hours of outage in a disaster.
Our services talk about recovery times much much shorter, and are backed by financial penalties.

Financial Penalties.  For customers on the enterprise plan, we offer $1000/hr refund for all outages, or 20%, whichever is greater. For all other plans, we offer 20% refund per hour. This is much more than other providers. conditions apply.

Externally Audited.  We provide public information on uptime. More details about the network here.